Dashboard genesys pureconnect

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August undefined, 2024

WebGenesys Cloud CX features AI/Machine Learning API Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications Archiving & Retention Expand list Common features of Collaboration software @mentions API Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications WebPureConnect CX Insights Help About Dashboards CX Insights displays interactive dashboards that you can use to explore agent data and the current state of your contact …

PureConnect Release Notes - Interaction Connect Quality …

WebPureConnect is built on widely adopted standards to provide a feature-rich solution that efficiently uses IT resources—all from a single vendor. Cost savings Centralizing application management, system configuration, … WebFor more information, see the PureConnect Documentation Library. Overall Score: A calculated average of the scores for all the question groups in the scorecard. Overall Rank: A ranking for the scorecard based on a … greenthumb worcester

PureConnect CX Insights Help - Dashboard

WebView the Agent Status Summary view. Click Performance > Workspace > Agents . Click the Statuses tab. To see the most current data, click Refresh . This view updates automatically. Data in the columns updates when … WebGenesys Tempo is a workforce management application that enables agents to perform the scheduling tasks. Supervisor (iPad only) is an application that gives supervisors, managers, and executives access to key metrics and alerts. Android Download Genesys Cloud apps from the Google Play Store: Web1. Navigation controls. Use these controls to view other scorecards found by the Scorecard search. 2. Close. Click Close to return to the My Quality Results Scorecard list and preview. 3. Scorecard. Use this section to … green thumb yard care

Agents Status Summary view - Genesys Cloud …

PureConnect CX Insights Help - Create Dashboards - Genesys

WebMay 14, 2024 · About Genesys. Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. WebIVR Dashboards Filters. To see the dashboard page, you must select all the mandatory prompts after selecting the dashboard from the IVR Dashboards folder. You can save … fndn heated base layer reviewsWebSep 22, 2024 · Genesys Cloud Community Home; Directory; Events. Upcoming Events; Browse. Discussion Posts; Library Entries; Login Page; Addthis; Meet the Gurus; Be a … fndn heated cable knit beanie

"WebFeb 2, 2024 · With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. " - Dashboard genesys pureconnect

Dashboard genesys pureconnect

Genesys Dynamic Case Management (BO11) for PureConnect

WebThe Mean Opinion Score (MOS) is a measurement of the voice quality of an interaction. The calculation of MOS uses an industry standard measurement methodology to rank audio quality from 1 (unacceptable) to 5 (excellent). You can view the MOS values in the Interactions view, Agents Interactions Details view, and the Queues Interactions Detail view. WebPureConnect CX Insights Help About Dashboards CX Insights displays interactive dashboards that you can use to explore agent data and the current state of your contact …

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WebThe Dashboard speedometer gives you a quick view of completed survey results. A speedometer is displayed for each survey that has been added to the view using … WebThe Real-time Dashboards provide users an easy way to see a wide range of real time agent and workgroup activity to understand the current state of the contact center. It …

WebMultiple Agents Details Grid Dashboard. The Multiple Agent Details Grid dashboard provides information about details of the selected agents of selected workgroups. The …

WebIf you have been assigned access to a dashboard, it is available in the list. Your CIC administrator assigns access rights to view dashboards. To open a dashboard, select a … WebThe Agent Details dashboard also displays the average handling times for an agent, with positive and negative scores. The visualizations for the Multiple Agent Details dashboard include Interaction Status , Interaction Time , and Agent Statistics.

WebDashboard View The Dashboard speedometer gives you a quick view of completed survey results. A speedometer is displayed for each survey that has been added to the view using Manage Dashboard. The Dashboard data is updated …

WebPureConnect CX Insights Help Containment Details by Profile Dashboard The Containment Details by Profile dashboard displays IVR details by Profile, such as Support, Purchasing, Billing, Products, and Customer Service. The visualizations in this dashboard display IVR statistics for interactions, by Completion Type. fndn heated hoodie user manualWebPureConnect CX Insights Help Workgroup Overview Dashboard With the Workgroup Overview dashboard, you can monitor agent status in real-time and view agent … fnd neuro symptomsWebFeb 14, 2024 · PureConnect Release Information: Technical Reference Documents: Printable Documentation Files: PureConnect Cloud Resources: PureConnect Use Cases: Knowledge Network: My Support Portal : Previous versions documentation libraries fndn heated clothingWebPureConnect On-Premises customers and partners should visit the PureConnect Resource Center. ... Genesys provides three levels of My Support Access: • Basic Access ... select ‘Continue to your Dashboard’ and then select the Activation File Request tile located at the bottom right of the My Support Dashboard. fndn heated scarfWebOct 21, 2024 · I am creating a custom dashboard for PureConnect statistics using ICWS API and C#. I am able to get the statistics values such as InteractionsEntered, InteractionsAnswered and AgentsLoggedInAndActivated etc. using the both /icws/ (sessionId)/messaging/subscriptions/statistics/statistic-values and /icws/ … green thumb yard cartWebPureConnect CX Insights Help - Dashboard ShowHide Feedback Contents PureConnect CX Insights Help Dashboard In MicroStrategy, Dashboard called as Dossier. … fndn heated skin-fit base layerWebPureConnect CX Insights Help Workgroup Overview Dashboard With the Workgroup Overview dashboard, you can monitor agent status in real-time and view agent interaction details. The dashboard provides supervisors a quick view of available agents and their current states, for a single workgroup. green thumb yard care llc